Frequently Asked Questions

At Nova Silva, we recognise the great potential of Power BI for bridging the gap between information and decisions. However, our experience in Effective Data Visualization triggered the need for additional visuals in Power BI. This resulted in developing custom visuals to enhance Power BI’s visualisation capabilities. We strongly believe that the end user experience with our visuals should be the same as with a standard Power BI visual. Furthermore, we want to make maximum use of all existing Power BI capabilities, so we develop all our visuals to be certified by the Microsoft PowerBI team.

Certified Power BI visuals are Power BI visuals in AppSource that meet the Microsoft Power BI team code requirements. These visuals are tested to verify that they don’t access external services or resources, and that they follow secure coding patterns and guidelines. You can recognise these visuals by their blue checkmark. At Nova Silva all developed visuals are based on these requirements, so our visuals are either Certified or in the process of getting certified.

Feedback can be shared in the Community forums, which we monitor actively. Otherwise, feel free to send us an email to info@novasilva.com.

You can find our visuals in the Microsoft Appsource by searching for “Nova Silva”, or follow this link: https://appsource.microsoft.com/en-gb/marketplace/apps?search=Nova%20Silva. You can try all features without a paid license. When you start using our visuals in production or when sharing with others you require a license.

A User is anyone who creates (Creator) or views (Viewer) a visual.
A Creator is a user who creates reports containing the visual and a Viewer is a user who only consumes the end-result.

The PER USER license is the license model of Microsoft and can be purchased directly through the AppSource.
From the AppSource you can purchase a visual for a single month or a whole year. You can select automatic renewal, purchase licenses on behalf of other users and (re)assign each license to a user or group of users.
Plans + Pricing can be found in the Microsoft Appsource by searching for “Nova Silva”, or follow this link: https://appsource.microsoft.com/en-gb/marketplace/apps?search=Nova%20Silva.
After you purchase a license, you can assign each license to a user or group of users in the Microsoft 365 admin center.

No. Microsoft does not support PER USER licenses in the following environments:
• Embedded – Publish To Web, PaaS embed
• National clouds (Depends on general support for transactability in national clouds)
• Power BI Reporting Server (on-premises)
• Exporting (PDF\PPT) using REST API
For these environments you need a PREMIUM license.

PER USER licenses purchased through the Microsoft AppSource do not have a License Name or License Key. These licenses need to be assigned through admin.microsoft.com

Go to admin.microsoft.com and select the License link under the Billing node from the menu
Click the Nova Visual Name you want to assign licenses for
In the next page, click + Assign licenses
Search by name or email address
Select the user(s) you want to assign the licenses to
Click Assign button

After you are assigned a license in the Microsoft 365 admin center, it should be available within an hour.
– If you’re using the licensed visual in the Power BI Service, refresh the report by hitting F5.
– If you’re using the licensed visual in the Power BI Desktop, close and reopen it.
If, after you refresh, the license is still not available, wait a while and try again. It could take up to one hour.

Please check here for more information on PowerBI Premium: https://docs.microsoft.com/en-us/power-bi/admin/service-premium-what-is

The PREMIUM license can be purchased from our Shop and allows you to purchase a license for unlimited number of users for a specific Power BI Capacity.
These can be found in the Power BI Premium options from our website.

Customers running a Power BI Premium Capacity P1 – P3, Power BI Embedded Node A1 – A2 or Power BI Report Server (on premises) are required to buy a PREMIUM license for these environments in the Shop. These licenses include unlimited number of users.

In case you are running a Power BI Premium Capacity P4 or higher or an Embedded Node A3 or higher and are interested in one or more of our visuals, please contact us.

The PREMIUM license can be valid for 12, 24 or 36 months. Once the license expires, it has to be renewed if you want to continue using the visual.

If you purchased a PREMIUM license through our Shop, after payment, you will receive an email containing the requested licenses within 1 working day.
You can also access your licenses at your Account page at: https://visuals.novasilva.com/my-account/orders/

Our visuals contain a category called License in the Format visual pane. Here, you can enter your License Name and License Key to remove any watermarks.
Make sure to add the complete license information, otherwise the license will not work.

The PER USER license does not have license keys but each and every User needs to be licensed. Any User who wants to use the visual should be assigned a license.
The PREMIUM license includes unlimited number of users.
Please refer to our End User License Agreement for more information on this.

We have PREMIUM licenses available in our Shop, these can be purchased by a distributor/reseller. These licenses include unlimited number of users, prices can be found in our webshop.
You cannot purchase PER USER licenses for your customers directly from Microsoft AppSource. Customers themselves need to purchase the license.
The PER USER licenses are exclusively sold through the Microsoft AppSource and can only be purchased directly by the organization that will use the visual. There are currently no options to re-assign these licenses between organizations.

Please contact us in case you are interested in an Enterprise license.

There is no limit to the amount of time you can use visuals with a free license. However 21 days after installing the visual an UNLICENSED watermark will show up in the Power BI Desktop and PBI Service.

You can try all our visuals without a license. This makes it perfect to see if the visuals are suited for your needs. You can use visuals with a free license for as long as you’d like, but you can only do so in a development/ testing environment.
When using the visuals in a production environment, make sure to purchase a valid license through the Microsoft AppSource or our Shop.

If you have an unlicensed visual in your report, the visual will render with an icon on the top right corner. Hover over the icon, a banner will appear, select Upgrade visual to go to the AppSource page (PER USER licenses) where you can buy the license.
After you purchase through the AppSource assign the license, it can take up to an hour for the license to be recognized. Wait one hour and then refresh your Power BI session (restart Desktop or refresh your web browser).

If you purchase a PREMIUM license through our Shop you will receive the license key within 1 working day. Enter the License Name and Key under License in the Format visual pane.

If you have purchased PER USER licenses through the AppSource, verify the following:
– You have assigned the licenses in the Microsoft 365 admin center at https://admin.microsoft.com
– The License Name and License Key fields under License in the Format visual pane are empty
– You are not using the following Power BI environments: Embedded – Publish To Web, PaaS embed, National clouds (Depends on general support for transactability in national clouds), RS Server (No planned support), Exporting (PDF\PPT) using REST API
These environments don’t support license management or license enforcement.

If you have an unlicensed visual in your report, the visual won’t render, and a button will appear enabling you to contact the report owner or to get a license.

If you have an expired license, the visual in your report will become unlicensed and it won’t render, a button will appear enabling you to get a license through our Shop.

No, prices shown are not including Value Added Tax (VAT). The VAT will only be added in case you are purchasing from a company located in the European Union.

Nova Silva is constantly developing on the existing and new visuals, based on the ideas we have and feedback we receive from our user base. The updates will be applied automatically once they become available in the AppSource or My organization.

– Go to the admin center at https://admin.microsoft.com
– On the bottom right side of the page, select Help & support
– Enter a search query (ie. Can’t complete purchase). If you get a drop-down list, select the one closest to your question, or continue typing your question, then press Enter
– If the results don’t help, at the bottom, select Contact Support
– Enter a description of your issue, confirm your contact number and email address, select your preferred contact method, and then select Contact me. The expected wait time is indicated in the Contact support pane.

Check out the in-depth tutorials in the Knowledge Base, post your question on the Community forum or send us an email.

No. Our visuals do not share any data with any external service.