Welcome to the Nova Silva Visuals forums. These forums are available to help you solve problems with Nova Silva visuals products. We hope these forums encourage you to share your questions and ideas and join us in improving the quality of our products. This page includes rules and guidelines for using the Nova Silva Custom Visuals forums.
Above all, users are expected to be kind, helpful, and respectful. Assume the best of people and try to make things better. Beyond just seeking solutions, users are encouraged to help others. If they know the answer to someone else’s question, it is greatly appreciated that they offer assistance. This is by no means mandatory, and no one is compelled to help anyone else.
Subjects covered in the support forum
Posts in the support forum must be either questions about the use of products listed on the Nova Silva Custom Visuals Shop, answers to those questions or ideas / requests for product improvements. Posts about subjects about other topics will be considered offtopic, and will be removed.
Posting support requests
Create one thread and only one thread for each subject or Nova Silva product you need help with. Do not re-use existing threads started by others, even if they are seemingly on the same subject. Ask a new question instead. If you re-use an old thread to ask for help, you might not get an answer.
Users who post forum spam will have their posts removed. If a post that is otherwise appropriate includes links considered to be spam, those links will be removed.
Images and other media
You can add images, such as a “screenshot” of your reports. Images or other media added to a support question must help explain a problem with a Nova Silva product or a solution to the problem. Inappropriate media will be removed.
Don’t post any sensitive information. Moderators will remove personal information from posts to protect your privacy.
Link to content rather than posting it in its entirety, unless you are the copyright holder or have permission from the copyright holder.
Do not post direct links to executable files. Moderators may remove these links to protect users from potentially malicious downloads. (You can post a link to the webpage that contains the file download but it may also be removed if a Moderator finds that the web page content could be harmful or if the web page link is spam.)
Language and conduct
- Do not use obscene, lewd, lascivious, filthy, or excessively violent language.
- Do not harass, insult, taunt, provoke, demean, or personally attack other forum members. Be friendly even if others are not.
- Do not excessively “bump” a thread (post simply to get a thread to the top of the list).
We assume good faith when dealing with violations; we will only warn or ban users who repeatedly or blatantly violate the rules. Administrators have the final say in modifying, interpreting, and enforcing these rules. Note: If you observe someone breaking a rule or behaving in a questionable fashion, do not try to deal with it yourself. Alert a forum moderator or administrator by clicking “Report abuse” next to the post.
That’s it! Thank you for visiting our forums and we hope you enjoy your time working with our products!